The Consumer may withdraw from the contract of sale of the Goods purchased from the Seller without giving any reason by making a declaration to that effect within fourteen days, counting from the date of delivery of the Goods (i.e. from the date of taking possession of the Goods by the Consumer or a third party indicated by the Consumer other
When withdrawing from the contract of sale of the Goods, the Consumer may use the model declaration found here, but this is not obligatory.
The right of withdrawal from a contract concluded at a distance shall not be granted to the Consumer in respect of contracts:
in which the object of performance is a non-refabricated item produced to the consumer's specifications or serving to meet his/her individualised needs;
in which the object of performance is an item supplied in a sealed package which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
in which the subject of the performance are things which, by their nature, are inseparable from other things after delivery.
In the event of withdrawal from the contract, the Consumer is obliged to return the Goods immediately, but no later than 14 days from the day on which he or she has withdrawn from the contract.
The Consumer shall be liable for any diminution in the value of the Goods resulting from their use beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
In the event of withdrawal from the contract, the Seller shall reimburse all payments received from the Consumer, including the costs of delivering the Goods to the Consumer (with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer's exercise of the right to withdraw from the contract.
Reimbursement shall be made using the same means of payment as was used by the Consumer in the original transaction, unless the Consumer has agreed otherwise. In the case of cash on delivery, the payment shall be refunded by transfer to the bank account indicated by the Consumer, which shall not incur any costs for the Consumer.
The Seller may withhold reimbursement until it has received the Goods or until it has provided the Seller with proof of their return, whichever event occurs first.
the Consumer shall bear the direct costs of returning the Goods - in accordance with the price list of the carrier by means of which the Consumer delivers the returned Goods to the Seller, i.e. the Consumer sends the Goods back to the Seller at their own expense, which is not refundable.
A Buyer who does not have the status of a Consumer is not entitled to withdraw from the contract within fourteen days. With regard to such Buyers, the rules and deadlines for withdrawal from the contract are governed by the provisions of the Civil Code.
